Privacy Policy

1. Introduction

Baytik respects your privacy and is committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, and your rights regarding your data.

2. Information We Collect

From Property Owners and Brokers

• Account information: name, email address, password
• Business details: business name, WhatsApp number
• Property information: descriptions, photos, pricing, amenities
• Booking data: reservations, availability, calendar blocks

From Guests

• Contact information: name, phone number
• Booking request details: dates, number of guests

Automatically Collected

• Device information: browser type, operating system
• Usage data: pages visited, features used
• Technical data: IP address, access times

3. How We Use Your Information

We use collected information to:

• Provide and maintain the booking management platform
• Process booking requests and facilitate communication
• Send service-related notifications and updates
• Improve our platform and user experience
• Ensure security and prevent fraudulent activity
• Respond to support requests

4. Information Sharing

We share information only in these circumstances:

• Broker-Guest Communication: When a guest submits a booking request, their contact information is shared with the property owner to facilitate communication
• Service Providers: We use trusted third-party services for hosting, analytics, and infrastructure. These providers process data only as needed to provide their services
• Legal Requirements: We may disclose information when required by law or to protect our legal rights

We do not sell your personal information to third parties.

5. Cookies and Tracking

We use cookies for:

• Essential cookies: Required for login sessions and platform functionality
• Analytics: To understand how users interact with our platform and improve the experience

You can control cookie settings in your browser. Disabling essential cookies may affect platform functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data. This includes encryption of data in transit, secure storage, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. Account data is retained until you request deletion. Booking records may be retained longer for legal and business purposes.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Export your data in a portable format
• Withdraw consent where applicable

To exercise these rights, contact us through your dashboard or email support@baytik.co.

9. Email Communications

We may send you service-related emails about your account, booking activity, and important updates. You can manage notification preferences in your account settings. Note that some service communications are required and cannot be opted out of while maintaining an active account.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or platform notification. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.